Frequently Asked Questions

When do doors open? How early should I arrive?

The lobby opens 90 minutes before the show, and the House opens 30 minutes before. As traffic and parking can be unpredictable, it’s best to arrive early for a relaxed and enjoyable experience.

Is there a coat check or storage area at the theater?

The theater doesn’t have a coat check or storage space. All bags will be checked when you arrive. Please note: Large items like luggage or shopping bags that won’t fit under your seat won’t be allowed inside. Please make other plans for these items.

I think I left something at the theater. Who do I contact?

For lost property, please contact: Audience Services at 888-746-1799 or email [email protected]. Please let the team know a description of your lost item as well as the location of where you might have lost it.

Are booster seats available?

The theater offer free booster cushions for those who may have trouble seeing over taller patrons seated in front of them. The venue has a limited number of booster cushions which are given out on a first-come, first-served basis.

Are pets allowed in the theaters?

Only service dogs are allowed in the theaters and nearby areas for patrons with disabilities. Other pets, companion animals, or emotional support animals are not allowed. Please call an Audience Services representative on 888-746-1799 for more information.

Are there food and drinks for purchase at the theater?

You can enjoy different snacks and drinks during a show at the theater. There are bars on each floor with tasty sweet and savory snacks, refreshing wine, local beer, and yummy cocktails.

Are children allowed in the theater?

Unless specified otherwise, children under the age of 5, including infants in arms, are not permitted in the theater. Each show provides its own age recommendation and parental guidance details on the show page. It is advisable to refer to this information when determining if the show is appropriate for your child.

Is there a dress code?

There’s no particular dress code.

Does the theater have listening devices for the hearing impaired?

Yes, they have infrared listening headsets, and they are provided for free on a first-come, first-served basis. You can find them at the kiosk on the left side inside the main lobby.

Does the theater provide ASL, Open Caption, and AudioVision performances?

Yes. Once dates are confirmed, you can find details listed on the Accessible Seating page.

Is it possible to meet cast members from the show?

After the show, actors may be at the Stage Door to sign autographs and sometimes take photos. If you’re interested, ask an usher for directions to the Stage Door.

Can I bring food and drink into the Orpheum Theatre, San Francisco?

No, outside food and drinks cannot be taken into the venue, with the exception of sealed, bottled water.

Are there any age restrictions at the Orpheum Theatre?

Generally, children aged under 5 are not allowed into the theater but this varies depending on the event. Check the specific details for the show you are planning to attend before purchasing tickets for children.

Can I take a service dog into the Orpheum Theatre, San Francisco?

Yes, patrons with disabilities are allowed to take service pets into the venue but other animals, including emotional support and companion animals are not permitted.

Is there a dress code at the Orpheum Theatre in San Francisco?

No, there is no specified dress code at the theater. Casual clothing is allowed, however many patrons prefer to dress smartly when attending a Broadway show.

When was the Orpheum Theatre in San Francisco built?

The venue was built in 1926, when it was named the Pantages Theatre before its name changed to Orpheum Theatre in 1929. The theater underwent significant renovations in 1998 to enable it to host Broadway shows.

What time should I arrive at the Orpheum Theatre in San Francisco?

The doors open 90 minutes before shows start and you will be able to access the lobby. It is recommended that you arrive at least 30 minutes before the show starts and set off early, as parking lots and the area surrounding the venue can get very busy.

What happens if I’m late for a show at Orpheum Theatre?

It is important that you arrive early so that you can be seated before the show starts. Late arrivals may have to wait until the interval to be seated so that the performance is not disrupted. This is at the discretion of theater staff and will depend on where your seats are located.

Where are the best seats at the Orpheum Theatre, San Francisco?

Which seats are best to purchase will depend on the type of show experience you prefer. Seating in the orchestra level offers the most immersive atmosphere. However, if you want to have a great view of the full stage, you may prefer the elevated positions in the mezzanine or balcony. Tickets for the balcony level are generally cheaper, but you won’t be positioned near to the stage.